Algarve Taxi Company

BOOKING AND GENERAL CONDITIONS

The Algarve Taxi Company acts as UK agent to the transfer company in the Algarve. The transfer company in the Algarve operate under Portuguese law and the contracted transfer by the client is subject to the terms and conditions of the local transfer company. By booking a transfer the party leader and its travelling passengers agree to abide by the transfer company conditions.
UK agents - The Algarve Taxi Company only act as UK agents to the transfer company in the Algarve and does not accept any responsibility for issues covered in the ‘other conditions’ section.

BOOKING WITH CONFIDENCE AND EASE
To complete – with reference to booking procedure online.

FLIGHT INFORMATION
Very important – we will require your arrival and departure FLIGHT NUMBERS and arrival/departure times at Faro airport no later than 1 week before your departure from the UK. Exceptions are made for late bookings. This vital information will be forwarded to the transfer company in the Algarve and they will make arrangements for their representatives to meet you in the arrivals terminal. If flight information is not given to us prior to your arrival we will be unable to pre-reserve or re-confirm any scheduled resort transfer. Should you receive any flight changes or alterations to your arrival time at Faro airport you should contact us immediately so that we may re-confirm the arrival time.
Failure to advise us will mean that we are unable to guarantee any transfer reservation.

YOUR TRANSFER TO YOUR BOOKED ACCOMMODATION
When completing the booking form please state the exact accommodation, resort name and, where possible, the address. The transfer driver will drop you off and collect you from the stated address on the booking form. If you have booked a villa, please state the name and area address of the property. Please note that you must also have a map and directions to the villa, these should be shown to the driver on arrival to avoid any possible confusion.

YOUR TRANSFER ON ARRIVAL AT FARO AIRPORT
On arrival at Faro airport you should proceed directly to the Arrivals Hall where you will be met by an English speaking representative from the transfer company. The representative will be delighted to meet and greet you and escort you to your awaiting transfer directly outside the airport arrivals hall.
The transfer driver will drive you to your appointed accommodation in the resort of your reservation.

YOUR TRANSFER ON DEPARTURE FROM FARO AIRPORT
Reconfirmation of your departure transfer from Faro airport is extremely important. You are requested to call our local transfer office in the Algarve, details on your confirmation voucher, at least 48 hours prior to your departure. The office will reconfirm your transfer departure pick-up time. Failure to do this will unfortunately result in your return transfer time being unconfirmed.

OUT OF HOURS
Kindly note arrival and departure transfers operate from 0700 – 2300 hrs inclusive. Any arrival or departure after this time will be considered ‘out of hours’ and a charge of £25 will be levied by the transfer company. Delayed flights which arrive after the stipulated 2300 hrs will not be included in any ‘out of hours’ charges

CANCELLATIONS/REFUNDS
There will be no refunds available for non-arrival or non-departure (No-shows) of reserved transfers on arrival or departure at Faro airport. If you miss your flight from the UK please contact our UK office or our office in the Algarve immediately on the number shown on your voucher. Clients must reconfirm their departure pick-up details with our office in the Algarve. Clients who are late, at time of scheduled pick up, or are no-shows for the departure transfer to the airport will not receive any refund.
Any cancellations or any requested cancellations must be emailed to us to cancel the booking.

Date of Cancellation Cancellation Charges
More than 28 days £30
Within 28 days 50% of total
Within 14 days 75% of total
Within 7 days 100% of total

COMPLAINTS
Any complaints arising whilst in resort must be reported directly to the transfer company in the Algarve, their name, address and contact number will be clearly displayed on your transfer voucher which will be sent to you before your departure. Any complaints not registered whilst in resort will be unable to be dealt with on your return to the UK.
The transfer company’s policy in Portugal is to resolve any problems/disputes whilst in resort.

OTHER CONDITIONS
• The booking client is deemed responsible for all members of their party and accepts the booking conditions on all their party’s behalf.
• Smoking and consumption of alcohol are not permitted whilst in transit on transfers.
• Clients luggage is accepted as suitcases/bags similar to airline max weight of 20kg). Please advise if any member of your party will exceed this amount. Please also inform us if any party member is carrying golf clubs, sports equipment (including wind surfing items), wheelchairs, etc. as additional costs may be incurred, details on request. If your party carry excess amounts of baggage you may be asked by the transfer company to arrange and pay for additional transfer space.
• The transfer company in the Algarve will endeavour to transport clients to (and from if applicable) their destination shown on the booking voucher. However, sometimes circumstances will arise which are beyond the transfer company’s control. The following are some example which are not within their responsibility.
• ‘No Show’ of arriving or departing clients.
• Accidents or breakdown of transfer vehicles.
• Severe weather conditions.
• Serious traffic delays.
• Industrial action or disputes.
• Problems caused by clients.
• Police/services roadblocks.
• And other circumstances relating to customer safety.

Algarve Taxi Company