BOOKING AND GENERAL
The Algarve Taxi Company acts as UK agent to the transfer
company in the Algarve. The transfer company in the Algarve operate under
Portuguese law and the contracted transfer by the client is subject to
the terms and conditions of the local transfer company. By booking a transfer
the party leader and its travelling passengers agree to abide by the transfer
UK agents - The Algarve Taxi Company only act as UK agents
to the transfer company in the Algarve and does not accept any responsibility
for issues covered in the ‘other conditions’ section.
BOOKING WITH CONFIDENCE AND EASE
To complete – with reference to booking procedure online.
Very important – we will require your arrival and departure FLIGHT
NUMBERS and arrival/departure times at Faro airport no later than 1 week
before your departure from the UK. Exceptions are made for late bookings.
This vital information will be forwarded to the transfer company in the
Algarve and they will make arrangements for their representatives to meet
you in the arrivals terminal. If flight information is not given to us
prior to your arrival we will be unable to pre-reserve or re-confirm any
scheduled resort transfer. Should you receive any flight changes or alterations
to your arrival time at Faro airport you should contact us immediately
so that we may re-confirm the arrival time.
Failure to advise us will mean that we are unable to guarantee any transfer
YOUR TRANSFER TO YOUR BOOKED ACCOMMODATION
When completing the booking form please state the exact accommodation,
resort name and, where possible, the address. The transfer driver will
drop you off and collect you from the stated address on the booking form.
If you have booked a villa, please state the name and area address of
the property. Please note that you must also have a map and directions
to the villa, these should be shown to the driver on arrival to avoid
any possible confusion.
YOUR TRANSFER ON ARRIVAL AT FARO AIRPORT
On arrival at Faro airport you should proceed directly to the Arrivals
Hall where you will be met by an English speaking representative from
the transfer company. The representative will be delighted to meet and
greet you and escort you to your awaiting transfer directly outside the
airport arrivals hall.
The transfer driver will drive you to your appointed accommodation in
the resort of your reservation.
YOUR TRANSFER ON DEPARTURE FROM FARO AIRPORT
Reconfirmation of your departure transfer from Faro airport is extremely
important. You are requested to call our local transfer office in the
Algarve, details on your confirmation voucher, at least 48 hours prior
to your departure. The office will reconfirm your transfer departure pick-up
time. Failure to do this will unfortunately result in your return transfer
time being unconfirmed.
OUT OF HOURS
Kindly note arrival and departure transfers operate from 0700 –
2300 hrs inclusive. Any arrival or departure after this time will be considered
‘out of hours’ and a charge of £25 will be levied by
the transfer company. Delayed flights which arrive after the stipulated
2300 hrs will not be included in any ‘out of hours’ charges
There will be no refunds available for non-arrival or non-departure (No-shows)
of reserved transfers on arrival or departure at Faro airport. If you
miss your flight from the UK please contact our UK office or our office
in the Algarve immediately on the number shown on your voucher. Clients
must reconfirm their departure pick-up details with our office in the
Algarve. Clients who are late, at time of scheduled pick up, or are no-shows
for the departure transfer to the airport will not receive any refund.
Any cancellations or any requested cancellations must be emailed to us
to cancel the booking.
|Date of Cancellation
|More than 28 days
|Within 28 days
||50% of total
|Within 14 days
||75% of total
|Within 7 days
||100% of total
Any complaints arising whilst in resort must be reported directly to the
transfer company in the Algarve, their name, address and contact number
will be clearly displayed on your transfer voucher which will be sent
to you before your departure. Any complaints not registered whilst in
resort will be unable to be dealt with on your return to the UK.
The transfer company’s policy in Portugal is to resolve any problems/disputes
whilst in resort.
• The booking client is deemed responsible for all members of their
party and accepts the booking conditions on all their party’s behalf.
• Smoking and consumption of alcohol are not permitted whilst in
transit on transfers.
• Clients luggage is accepted as suitcases/bags similar to airline
max weight of 20kg). Please advise if any member of your party will exceed
this amount. Please also inform us if any party member is carrying golf
clubs, sports equipment (including wind surfing items), wheelchairs, etc.
as additional costs may be incurred, details on request. If your party
carry excess amounts of baggage you may be asked by the transfer company
to arrange and pay for additional transfer space.
• The transfer company in the Algarve will endeavour to transport
clients to (and from if applicable) their destination shown on the booking
voucher. However, sometimes circumstances will arise which are beyond
the transfer company’s control. The following are some example which
are not within their responsibility.
• ‘No Show’ of arriving or departing clients.
• Accidents or breakdown of transfer vehicles.
• Severe weather conditions.
• Serious traffic delays.
• Industrial action or disputes.
• Problems caused by clients.
• Police/services roadblocks.
• And other circumstances relating to customer safety.